Kavita and Namita – Maharashtra Educational Counselors: How Recording Their Own Calls Fixed Their Listening
Two Maharashtra educational counselors, Kavita and Namita, had deep subject knowledge but flat satisfaction scores — until recording their own calls showed they talked 75% of the time. Flipping the ratio transformed both trust and admissions.
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By Avinash Chate — Maharashtra’s #1 Corporate Trainer & Motivational Speaker. .